Follow up with support

Keep your reference and reply until your request is resolved.

1. Open Settings → Help & support. Create a request without passwords or codes; its reference, acknowledgement and plan at creation are retained.
2. Under Your requests write a follow-up and select Send reply. Reopen request continues the same reference if it was closed.
3. Support can reply and close. Assignment depends on available staff; unanswered requests escalate internally according to configuration. The acknowledgement does not guarantee resolution time.
4. Replies appear in your inbox. Continue the same ticket to add information.

Open in the app We'll ask you to sign in if needed; your permissions are checked again.

Reviewed: 2026-10-02 · minimum app version 1.0.0 · seguimiento-soporte